Your satisfaction is an essential component of the Lisa&Co. brand, which is why we pay extra attention at all stages, from concept and design, to execution and final presentation, so that we offer you the best quality products when you purchase our jewelry . In this sense, we use high-quality materials that have undergone testing processes before sale.
The Warranty Certificate certifies the quality of the ordered jewelry and its compliance with international standards. The Warranty Certificate attests to the fact that the jewelry is made of gold, silver, wood, non-precious metal, as the case may be, and will not change its properties in case of its proper use for a period of 14 days from the date of purchase. The quality of products made of gold and/or silver is certified by an inscribed mark.
The jewelery purchased from our website is a new product, free of defects and marked in accordance with the legal provisions. Although the jewelry Lisa&Co. were not designed for a predetermined average duration of use, they can maintain their functionality over a long period of time, if the instructions and recommendations for use made available by Lisa&Co., both on the website and in the content of the certificate of use, are respected guarantee. However, with the passage of time and wear, the jewelry will show signs of wear, and this is not a defect.
This warranty does not cover jewelry defects caused by:
• Cleaning, maintenance and/or repair not authorized by Lisa&Co.
• Any unauthorized action and/or inaction, which may damage the product, such as (but not limited to) wearing the jewelry during sporting, risky professional, household activities or improper wearing and/or storage; exposing the jewelry to destructive environments that may damage and/or prematurely wear the jewelry (such as, but not limited to: dust, smoke, steam, solvents, bleaches, petroleum products, adhesives, acids, salts, perfume, skin creams, hairspray or any other cosmetics and/or cleaning products, chlorine or substances containing chlorine, sulfur or substances containing sulfur or any other chemical substances)
Jewelry exposed to the above factors may show changes in appearance and/or texture (abrasions, impregnations, deformations, breaks, detachments, cracks, scratches, corrosion, discoloration).
*Warranty does not apply in case of theft, loss of jewelry or stones/diamonds/pearls or other types of stones.
Repairs for products whose damage results solely from a defect in workmanship will be carried out free of charge by Lisa&Co. within the warranty period. Also, if the product requires repairs or modifications, it must be brought to our office in Bucharest by the customer. If he cannot arrive in person, Lisa&Co. does not bear the shipping charges.
If Lisa&Co. determines that the repair is not possible, the jewelry will be replaced under the conditions stipulated by Law no. 449/2003, revised. In case of product replacement, delivery of the same model is not guaranteed, but of a similar product of equivalent value.
Consumer rights contained in Emergency Ordinance no. 21/1992 (republished) and Law no. 449/2003 (revised) are not affected by the guarantees offered. Lisa&Co jewelry. are marked by the National Authority for Consumer Protection - Directorate for Precious Metals and Precious Stones.